Archive for June, 2006

One of the most difficult positions to fill is the Customer Service Representative (CSR). CSR’s are critical to any small business. Your customers call them for product information, advice and, of course, to place orders. A good CSR can turn a question into an order, a catalog request into a customer for… Read More

You just opened your first e-commerce store, the orders are coming in, but you’re too busy picking and packing to answer the phone and reply to customer email. It’s a common scenario for many business owners, but there is a solution. Introducing Call Center Services from Solid Cactus. The latest product offering from Solid Cactus is designed for… Read More

The other day I read a forum thread on Y Store Forums which asked about the causes of slowed sales. Not only do I own 16 Yahoo Stores myself, I am also an owner of Solid Cactus, and I have been working with many merchants over the years. In those years, I have… Read More

E-commerce is uniquely positioned to take advantage of rapidly emerging international markets. However, all countries and products come with their own rules. Pay attention! Know the Territory Some underdeveloped countries are breeding grounds for fraud. Nigeria and Indonesia rarely offer legitimate sales. Remember: if it seems too good to be true, it probably… Read More

The best advertising is word of mouth. This is one of the oldest laws in business. And while you can quantify how much you spend on print, radio, TV and online ads, word of mouth advertising is, as they say, priceless. The question is, how do you generate all those important personal… Read More