Introducing Call Center Services from Solid Cactus

posted on: June 19, 2006

One of the most difficult positions to fill is the Customer Service Representative (CSR). CSR’s are critical to any small business. Your customers call them for product information, advice and, of course, to place orders. A good CSR can turn a question into an order, a catalog request into a customer for life. Finding the right person and integrating them into your operation can be difficult. Until now.

Put a Professional Face on Your Company

Building from the experience of running a call center for our sister company, TheFerretStore.com, Solid Cactus can provide you with a customer service solution at a fraction of the cost of doing it yourself. Inbound order taking, outbound surveying, live web chat, email and more are all designed specifically for small to medium-sized businesses.

Call Center Services from Solid Cactus is a per-minute billed service, so you’ll only pay for the time we’re working for you! Solid Cactus provides the CSR’s and a supervisory team in our Wilkes-Barre, PA office. You can drop in at any time.

Solid Cactus uses the latest in telephony technology and software from Cisco designed specifically for call centers. We provide you with:

• Call Monitoring
• Call Recording
• Detailed CSR Reports
• Inbound Call Reports
• Customizable Queues

Learn more about Call Center Services from Solid Cactus. Call me at 1-888-361-9814 ext. 3300. Let Solid Cactus take your customer service department to the next level!