My entire family knows how big I am on customer service. Being trained by the Disney Institute, I understand how important customer service is for a business. Taking into consideration how successful anything with the name Disney is, I am pretty certain they know what they are talking about. Apparently, there are a lot of businesses not listening or attempting to make their customers happy.
I have to share a story with you. My sister just made me so proud, I wept. Ok, wept is a strong word but she still made me proud!
She recently went to one of those national warehouse chain stores. You know, one of those stores that you have to purchase a membership to shop there. Anyway, I will let the review she left on their site tell the story:
“I am very frustrated! I went to the Wilkes-Barre Pa store to open a membership. I was second in line. The person in front of me had “issues”. After 15 minutes of waiting in line I asked the representative if there was anyone to assist her I was told, “No if you have a bill to pay go to the register”. After 20 minutes I asked if there was an application I can begin to fill out while waiting I was again told “No”. There were people behind me that had left already and I noticed people that came in to shop pay for their items and leave. The representative calls someone for an over ride, after 35 to 40 minutes of waiting in line to be a “new customer”, I left. What a frustrating experience. I am very upset that I wasted my time at a store that I don’t have to shop at. Of course I am not a member and this experience made my decision! Please get your customer service priorities straight!” (more…)