How many of you have thought about your practice of providing excellent customer service post sale? Not many merchants put a lot of consideration into it. Providing excellent support, post sale, may win you a customer for life and may also inspire a customer referral. This was the topic of our webinar today. What did we learn?
It is all about prompt attention and customer contact. You may find that perhaps you have an AVS issue, declined card, out of stock merchandise; best practice dictates that you should pick up the phone and call the customer. If you leave a voicemail, follow up with an email to the customer. (more…)
A new customer has made a purchase on your eCommerce store. Great news! Now what?
Although we’ve all been dreaming that the economy will completely bounce back and we can once again say that it is flourishing instead of floundering, it hasn’t happened yet. This year’s back-to-school spending predictions prove it.
Google Panda whipped the SEO world into shape, making it more vital than ever before for link building to be done the natural way – not using spammy links!
