How many of you have thought about your practice of providing excellent customer service post sale? Not many merchants put a lot of consideration into it. Providing excellent support, post sale, may win you a customer for life and may also inspire a customer referral. This was the topic of our webinar today. What did we learn?
It is all about prompt attention and customer contact. You may find that perhaps you have an AVS issue, declined card, out of stock merchandise; best practice dictates that you should pick up the phone and call the customer. If you leave a voicemail, follow up with an email to the customer. (more…)