Many call centers and answering services claim they offer a full suite of offerings, but what does “full service” really mean?
For one company, “full service” may really be the end to end service that the words imply. Think Gomer Pyle from the beloved Andy Griffith Show, working at Wally’s Service Station and Garage. At Wally’s full service means not only a gas tank fill up, but a window wash, checking and topping off fluids, airing up the tires and an old fashioned nod of the hat. You would be hard pressed to find a Service Station like Wally’s today. In fact the words “full service” just don’t mean what they used to anymore.
Full service call centers can offer many different levels of customer support to you the business owner, and to your customers. Just like the bygone days of Mayberry, a truly full service Call Center is rare to find today. At Solid Cactus Call Center, we still believe in the old fashioned definition of “full service”, providing above and beyond quality and services. Here are just a few of the things we believe you deserve.
- Converting product questions into sales and up-sells
- Accessing client resources (CRM systems and vendors) to resolve customer inquiries
- Resolving payment declines to increase the number of successful orders
- Conducting outbound customer follow ups
- Utilizing chat based contact options for customers
- Scheduling appointments, set reservations and lead generation
- Providing price quotes or estimates
- Accepting and relaying phone messages, with the option of directly transferring
- Professional representatives acting on behalf of your company
Shouldn’t a Call Center be an extension of how you would do it yourself, with the same attention to detail for each of your customers? Call us old fashioned, but we think so.