My favorite time of the year is almost here!
In just a few short weeks we will be celebrating the arrival of Cyber Monday and the official start of the busy holiday shopping season.
While I’m not quite ready to hear Christmas music on the radio, I am ready for the rush of orders and the excitement that accompanies them. There’s something about a buzzing customer service department and a busy warehouse team that puts you in the holiday spirit!
Keeping those two departments running like a well-oiled machine is critical during this time of the year. Many of the shoppers who visit your eCommerce store during the holidays are probably going to be first-timers. If you give them great service, chances are you’re going to make them repeat buyers. If you don’t, well… your competitor thanks you.
In order to make sure you’re ready to “wow” your customers, I’m inviting you to join me as well as Katrina Domkowski and Donna Werts from our Call Center Services team for a free webinar on Wednesday, October 23rd at 2:00pm ET. Take an hour, pour yourself a cup of coffee and listen in as we discuss:
- Important dates to consider when putting your holiday schedules together.
- How to handle increased call volume.
- The importance of writing customer friendly policies.
- Tips on up-selling and cross-selling.
- Information every customer service page should have on it.
- Benefits of using Live Chat on your website.
Plus, if Katrina and Donna let me, I’ll chime in with some of my own “tales from the trenches” from the past 19 holiday seasons.
I guarantee you the hour will be well spent and by the time it’s over, you’ll have a checklist of what you need to do to make sure your customer service department is ready for the holidays.
|When:||Wednesday, October 23, 2013|
|Time:||2:00 – 3:00pm Eastern Time|
|Where:||GoToWebinar – Sign up|
Co-Founder & Brand Ambassador, Solid Cactus
Manager, Call Center Operations
Senior Sales Consultant, Call Center
Sign up to attend this free webinar today, and I’ll see you soon!
Scott Sanfilippo is Co-Founder and Brand Ambassador for Solid Cactus and has spent the past 19 holiday seasons working with the warehouse and customer service teams at his own eCommerce business. He’s a big fan of egg nog, the Yule Log on television and still believes in Santa Claus. Follow him on Facebook and be sure to join him for this webinar.