Archive for the ‘Events’ Category

You may be a customer service guru but are you having some issues capturing the sales you think you should be?

Join customer service experts Gregory Kosicki, Donna Werts and Kathleen Hayes on August 17 at 2 p.m. ET to discuss what is preventing you from closing the sales you need to make your 4th quarter shine. We’ve covered all the initial “prep work”, now it’s time to get our hands dirty in our Holiday Preparation Webinar Series.

Being an eCommerce business owner is a prime example where the ability to deal with people effectively and politely, along with your occupational skills, can determine the success of your business.

Our experts will review “soft skills” and how to apply them:

• What exactly is a “soft skill”?
• How much appreciation are you displaying?
• Are you being sympathetic enough when issues arise?
• Are you saying “please” and “thank you”?
• Do you have a system which verifies order correctness?

Webinar attendees will receive an exclusive savings offer on services that take customer service to a new level!

One week left to register!

Are you ready for the holiday rush? It may be hard to believe that the 2011 holiday season is only a few months away, but the time to start your holiday strategy is now. The second in our Holiday Preparation Webinar Series takes a look at your store’s customer service and how you can use it to bump your sales.

Join customer service experts Gregory Kosicki, Donna Werts and Katrina Domkowski on August 3 at 2 p.m. ET when they will explain how great customer service can help you manage the high-volume holiday traffic your site is sure to receive. You’ll also learn how it can assist you in capturing sales and maximizing your 4th quarter profits. We’ll start at the beginning with the all important “prep work”.

Our customer service professionals will tackle the hard-hitting questions merchants need to ask themselves to become holiday ready:
• Is your website easily navigated?
• Are your policies customer-friendly?
• How much product information should be there?
• Do you know about your products?
• How are your customers contacting you?
• When can your customers expect their shipment?

Webinar attendees will receive a special offer to help get their customer service perfected in time for the holiday season!

The webinar is only a week away, register now!