You may be a customer service guru but are you having some issues capturing the sales you think you should be?
Join customer service experts Gregory Kosicki, Donna Werts and Kathleen Hayes on August 17 at 2 p.m. ET to discuss what is preventing you from closing the sales you need to make your 4th quarter shine. We’ve covered all the initial “prep work”, now it’s time to get our hands dirty in our Holiday Preparation Webinar Series.
Being an eCommerce business owner is a prime example where the ability to deal with people effectively and politely, along with your occupational skills, can determine the success of your business.
Our experts will review “soft skills” and how to apply them:
• What exactly is a “soft skill”?
• How much appreciation are you displaying?
• Are you being sympathetic enough when issues arise?
• Are you saying “please” and “thank you”?
• Do you have a system which verifies order correctness?
Webinar attendees will receive an exclusive savings offer on services that take customer service to a new level!
One week left to register!