Archive for the ‘Social Media Marketing’ Category

Feb
22
2013
AUTHOR
eleni.konstas

Commonly Queried SEO Questions: How do I turn Likes to sales?

Friday, February 22nd, 2013

How do I succeed on Facebook? How do I turn Likes into sales? Why does no one like my page? How do I grow my Facebook? How do I get more Likes? If you’re asking these questions, you’re not the only typing these questions into a search box.

Trust me.

However, these aren’t the questions you should be asking. At least – not until you answer a few others questions first. Big questions take time and the biggest question of all ‘How do I turn likes to sales?’ can be found by first asking yourself…

Is your demographic suited for Facebook?

  • B2B need not apply. A recent Inc.com article ‘Does Facebook Work for B2B Marketing?’ explains that yes, there’s some successes there, but it’s rare.
  • Are you Mom friendly? Remember that the top demographic that is active on Facebook is the ‘Mom’ crowd.
  • Is your target customer tech savvy? You’re in the right place. But if you don’t have a Facebook, think how likely it is that your typical customer has one. Are you your typical customer? If you’re addicted to social media, they may be too. Why not asking them?

How do you plan to use Facebook?

  • Offer sales, discounts, special incentives. People follow brands on Facebook because they’re passionate about the brand, are looking for deals, or want an inside track to specials. Customers want to be treated well, special. Who doesn’t?
  • Secret Scoop. So you can’t offer special deals to Facebook? Sneak out a Facebook post about a sale 24 hours beforehand so they’re the first to know!

Can you be timely and on the ball?

  • It’s all about the timing. An Oscars contest before February 24th will far greater reach and effectiveness with your Facebook following in the weeks before, rather than after. Think of it as getting the most bang for your buck. But the bang is Facebook’s ‘Talking about This’ metric. What are people talking about and how can you get into the conversation?
  • Announcing a new product? Tell Facebook first. No one wants old news – they already stumbled across is on the site.

Do you have a plan if you can’t personally be on Facebook every day?

  • Schedule your posts in advance. Facebook lets you pre-post a photo or test updates months in advance. So if you know you’ll be busy on Memorial Day, schedule a post now, wishing everyone a peaceful day off!
  • Get a little help! If it’s a simple task of updating the daily specials, see who else on staff has the time to lend a hand. For the whole Facebook package, hire a professional. Our Facebook management services act as an extension of your business. We love to post hot deals, fresh updates, and treat your customers as if they were our own!

So how do I turn likes to sales?

You can’t. Facebook isn’t a marketplace. It’s a social network, where you can promote your brand, message and spread awareness. That isn’t to say that you can’t turn a single Like into a lead or sale. It’s just going to depend on factors from our earlier questions. The real value to you is creating loyal customers that continue to buy from you. The “like” alone is just the start.

Remember, Facebook isn’t about sales as much as it is your brand, your message and reach. It’s a place to be social with your customers, whether providing a place to ask for help with an order or to simply shout out how much they love your brand. These kinds of interactions and posts are what every Facebook Page, big and small needs for social media success.

Liked this post? Be sure to Like it on Facebook and keep an eye for the next installment of ‘Commonly Queried SEO Questions’!

Apr
24
2012
AUTHOR
eleni.konstas

Facebook Timeline for Businesses

Tuesday, April 24th, 2012

If it isn’t everyone’s favorite thing to grumble and groan about – Facebook has rolled out yet another series of changes for your Business Pages. The timeline that many Facebook users have been fighting against – and personally I love –rolled out to all Facebook pages on March 30th.

So what does this mean for you and your page?

  • You can now directly talk to people who “like” the page with Page messages which will appear in your admin panel, as your page.
  • After “liking” a person can add you to an interest list – which your current “likes” can go back and do too!
  • There is no default tab, all visitors will drop immediately on your timeline page.
  • Where did your tabs go? They’re now located in a left hand navigation bar called “Apps.” By default you’ll only see four Apps unless you click to view more, but you can also rearrange.
  • All of your Facebook Promotions, any contest or giveaway, needs to be run solely though one of the Apps on Facebook, either a Canvas Page or a Page App.
  • You now have a cover page! This means you have a HUGE list of new rules to follow when choosing this. You’re easiest; most Facebook approved option will be to use a high resolution product image with no text. More on this below.

Don’t have any high res images to fit the new width? Why not get a little help from your partner’s at Solid Cactus? Our design team can craft a custom cover image following all of Facebook.com’s guidelines, enforcing your brand and personality. Check out the details of our custom Facebook cover image here.

What are these guidelines?

Facebook is putting a large amount of attention to the Cover Image, as should you. It’s going to be a person’s first impression of your page timeline and brand. Facebook.com’s restrictions say that you CANNOT – repeat cannot or risk having your page shut down – include the following which comes directly from the help facts.

  • Price or purchase information, such as “40% off” or “Download it at our website”
  • Contact information, such as web address, email, mailing address or other information intended for your Page’s About section
  • References to user interface elements, such as Like or Share, or any other Facebook site features
  • Calls to action, such as “Get it now” or “Tell your friends”
  • Covers must not be false, deceptive or misleading, and must not infringe on third parties’ intellectual property.
  • You may not encourage or incentivize people to upload your cover image to their personal timelines. 

So what can you do with your new page?

Take a look at some great examples for inspiration for what you want, and can do, like Coca Cola or Blair Candy’s Facebook timeline , who had a custom image done by Solid Cactus.

Here’s a quick checklist of what you might want to update for the page:

  • Include your cover image. It’s suggested to be at least 399 pixels, but should be 855 pixels X 350 pixels for a pixel perfect fit.
  • Update your About Us to include all important information
  • Re-order your Apps to show what’s most important to you.
  • Go back through your Timeline and add in important events to your company history, such as how you were founded, when you first launched online, when your first sale was, when you had a redesign, etc.

How do you plan to use the new timeline? If you’ve updated your personal page, this shouldn’t be too big of a change, but for those with the old profiles, you may want to plan your changes before putting in a cover page.

Apr
17
2012
AUTHOR
eleni.konstas

What is Pinterest & How It Works for Your Site

Tuesday, April 17th, 2012

You find a neat recipe and want to remember it for later. Stick that idea up on a corkboard, in a folder, and… your online pin board? Yeah, that’s exactly what Pinterest, a new microblogging social site offers. Pinterest gives a new way to connect with customers, drive traffic to your site, and get your brand out to a new audience that isn’t active with you on Facebook, Twitter or your blog.

From recipes and decorating tips, to funny cat pictures and DIY projects, Pinterest is a vibrant community filled with people of all ages, brands, and businesses. While I could tell you more about what Pinterest is – an online board to share things that interest you and allows you to freely browse any other board (that means no privacy settings as of yet!) – I’m going to go straight to what Pinterest means for your business. If you want to find out more things like how to add a Pinterest button to your site (there’s a button to make it easier to pin things from ANY site and one to add to your site to let OTHER people pin and Solid Cactus can do this for you), how to start an account (you’ll need to request an invite from here or ask a friend to invite you), then take a look at Pinterest’s very simple Help section.

Instead, here’s what you need to know about Pinterest as a business:

  • More so than any social network, Pinterest does not want you using it ‘purely as a tool for self-promotion.” This means you can post products from your site, but do so in a reasonable manner. When you look at brands like Real Simple, you’ll notice a lot of pins from RealSimple.com. You’ll also see Real Simple Finds boards which contain pins from other sites as well. Lesson? Be social. (more…)

Mar
23
2012
AUTHOR
Elizabeth.Kraus

Spring Cleaning Your Social Media in 2012: Part 5 of 5

Friday, March 23rd, 2012

2012 Social Media Spring Cleaning Tip #5
Dispel the myth that social media marketing ROI cannot be measured.

Measure results and incorporate all that you’ve learned into your next set of goals, strategies and tactics. Early business efforts on social media were often incongruous and highly experimental. But if you approach social media from the perspective of how it relates to your corporate goals and strategies and how it harmonizes with and supports the brand of your business, you are much more likely to receive the return on this marketing investment that you desire.

In addition to sales directly attributable to social media efforts or leads, here are some other measurements you should review on a monthly or at least on a quarterly basis:

Elizabeth Kraus – small business marketing consultant and author of 365 Days of Marketing.

Mar
22
2012
AUTHOR
Elizabeth.Kraus

Spring Cleaning Your Social Media in 2012: Part 4 of 5

Thursday, March 22nd, 2012

2012 Social Media Spring Cleaning Tip #4
Engage people.

Social media are comprised of communities – virtual neighborhoods linked by common interests, passions and life events – rather than geography.

  • Make it your goal to connect with your customers and those individuals who represent your ideal client types on social media. Make it your strategy to bring them into your world based on what is going on in their lives –as it relates to the people, products, places and interests that are important to them.
  • Make emotional connection part of your social media strategy. People want to share things (opinions, stories, photos, etc.) about themselves and giving them opportunities to do so through social media channels is the means by which your social media communities will be created.

A prime example of this is Party Pail’s late 2011 effort to increase engagement on the Partypail Facebook page. Using third party applications and some new customer engagement strategies, PartyPail was able to create emotional connections with customers, which tripled their Facebook fan base in just one month. Not only is the fan base much larger now, but the implementation of new applications allows for more engaging fan activities that keep their customers more active, entertained, and happy to share information and ideas with PartyPail as a brand.

Elizabeth Kraus – small business marketing consultant and author of 365 Days of Marketing.