Archive for the ‘Operations’ Category

Clean Up Needed, Aisle 5! Part II of II: The Importance of Keeping Your PPC Squeaky Clean

Thursday, October 13th, 2011

Now that aisle five is clean, let’s make sure when using PPC we lead customers to what they are searching–exactly what they are searching.

As I mentioned in my previous blog, I need to be able to easily find what I’m looking for when navigating a site. If I reach a site through a PPC ad, I certainly want to be directed to the specific product, category or brand I searched.

We know people think differently and we know customers search differently; the AdWords Search Query Report tells us so, literally. It makes sense to have landing pages and sorting features to address all search habits. Wouldn’t you be more likely to make a purchase when you’re taken to exactly what you want? (more…)

Oct
10
2011
AUTHOR
kelly.wagner

Clean Up Needed, Aisle 5! Part I of II: The Importance of Keeping Your eCommerce Aisles Clear and Easy to Navigate

Monday, October 10th, 2011

Shopping online has a lengthy list of benefits: I can easily find the best price, shop in my pajamas, and have products sent right to my door. Easy! However, I can’t locate the item I’m looking for in a cluttered store – even if it is offering me the lowest price guaranteed and free shipping. I’ll look for it somewhere else, somewhere that has organized shelves that will quickly lead me right to the product.

A few tips to keep your site clean and easy to navigate:

I should never see a 404 Page, empty landing page, or image not available. If your site was a brick and mortar store, this would be like assuring me that you have what I’m looking for, then dropping me off outside the back of the store near the dumpster, or in an aisle that is empty. It doesn’t make you look very reputable. (more…)

Sep
7
2011
AUTHOR
Noelle Vetrosky

Mobile Coupons are a Holiday Hit

Wednesday, September 7th, 2011

With autumn right around the corner and the kick off of the 2011 holiday season, it’s time for retailers to start thinking of their marketing strategy. What will you be focusing your attention on this year? Is pay per click your best bet? Are you looking to spruce things up by using video advertising? There are many avenues you can take and one that you really shouldn’t ignore is mobile marketing.

A new report by eMarketer took a close look at mobile coupon usage including daily deals and found that one in ten mobile users redeem coupons. They also expect that usage will double by 2013. This year 19.8 million adult mobile phone users redeemed coupons, making it a great way for you to capture this groups’ attention and their orders.

During the busiest shopping season of the year consumers are looking for two things to make the chore of shopping more convenient. First, they want things to be fast. They want shopping right at their finger tips without having to run from store to store to find the items they need. Mobile allows people to cut out the running around and get things ordered and shipped quickly. Second, they want deals. People want to stretch their dollar and get the most for their money so waiting for a good sale and redeeming coupons will be popular this holiday season. Using mobile coupons allows your business to satisfy two essential needs for modern day consumers.

If you haven’t taken advantage of mobile marketing yet, you should have it on your list for this season. As mobile continues to grow, commerce will continue to grow bringing more revenue that your business could be getting a piece of.

Aug
29
2011
AUTHOR
Noelle Vetrosky

How to Provide Customer Service after You Capture the Order

Monday, August 29th, 2011

A new customer has made a purchase on your eCommerce store. Great news! Now what?

Customer service doesn’t stop one you have captured the sale. If you have the proper procedures in place, you may win a customer for life. Join customer service experts Gregory Kosicki and Donna Werts on August 31 at 2 p.m. ET for the final webinar in our holiday preparation series that will teach you how use superior service to keep customers coming back for life.

Our pros will discuss:

• What to do when an order is pending
• Prompt shipping tactics
• Sending order communication
• What to do when backordered items are ordered
• Watching for fraud

Webinar attendees will receive a special offer on customer service solutions!

A lifelong customer shops all year long. Find out how to capture them this holiday season!

Register now for our FINAL holiday preparation webinar!

Aug
15
2011
AUTHOR
Noelle Vetrosky

Using Soft Skills to Better Your Customer Experience

Monday, August 15th, 2011

You may be a customer service guru but are you having some issues capturing the sales you think you should be?

Join customer service experts Gregory Kosicki, Donna Werts and Kathleen Hayes on August 17 at 2 p.m. ET to discuss what is preventing you from closing the sales you need to make your 4th quarter shine. We’ve covered all the initial “prep work”, now it’s time to get our hands dirty in our Holiday Preparation Webinar Series.

Being an eCommerce business owner is a prime example where the ability to deal with people effectively and politely, along with your occupational skills, can determine the success of your business.

Our experts will review “soft skills” and how to apply them:

• What exactly is a “soft skill”?
• How much appreciation are you displaying?
• Are you being sympathetic enough when issues arise?
• Are you saying “please” and “thank you”?
• Do you have a system which verifies order correctness?

Webinar attendees will receive an exclusive savings offer on services that take customer service to a new level!

One week left to register!