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Category Section:Customer Service
posted on: February 14, 2008
Listen (v.) to hear; pay attention Listen. It's something we've all heard before, starting from the time we are little. My mom was famous for saying something like "Will you listen to me when I'm talking to you?!" Of course...
posted on: August 22, 2007
As we all know, you'll be hearing more from your "people" as the holidays approach. Customer inquiries and customer-initiated contacts will spike during this time of year. It's always good to hear from customers, but here are a few hints...
posted on: August 8, 2007
One of the disadvantages to shopping online is you do not have the opportunity to ask a salesperson for help. If retail shopping was anything like the Internet, you would be sitting around for a long time waiting to get...
posted on: January 15, 2007
Solid Cactus wants you to succeed! We provide a variety of services to drive more traffic to your store, make your store more attractive and easier to shop, and manage the orders and customer service that result. This month I’m...
posted on: September 4, 2006
It’s often said, “Customer service is an art within itself.” I firmly believe that to provide top-quality service, you need pleasant respectful people who are also customer friendly. Solid Cactus needed new telephone headsets, and I found a site selling...
posted on: July 3, 2006
Competition is fierce! And it’s endless. Too many companies low-ball the same items you offer just for the sale. How do you survive? Sell yourself. Sell your customers on you, your company and what sets you above the rest. Flashback...
posted on: June 19, 2006
One of the most difficult positions to fill is the Customer Service Representative (CSR). CSR’s are critical to any small business. Your customers call them for product information, advice and, of course, to place orders. A good CSR can turn...
posted on: June 5, 2006
The best advertising is word of mouth. This is one of the oldest laws in business. And while you can quantify how much you spend on print, radio, TV and online ads, word of mouth advertising is, as they say,...
posted on: January 1, 2006
If you're like me, you check your email first thing each morning for the customer reviews sent from your Yahoo! Store. I want to hear what our customers think about our service, product offerings and delivery. If a review comes in from an unhappy customer, we always investigate to see exactly what went wrong and do whatever it takes to get that customer to try us again
posted on: December 28, 2005
Every year it happens; one of your gifts is so wrong it has to go back immediately. Returns are a business owner's least favorite season's greetings. They mean taking calls about returns or exchanges, and making sure to process returns and issue prompt refunds. Handling returns is crucial to your business success!
posted on: November 15, 2005
Just about now you have the feeling you're doing something right. Sales are up, perhaps double or triple what you've done the rest of the year. If you're in e-commerce, these are the salad days. But we all know that after the glow of Black Friday and Cyber Monday subsides, you face the challenge of converting holiday traffic into regular shoppers. How do you keep your customers, customers? You do it by engaging in outbound marketing with catalogues, fliers, cards, coupons and email. It's part of the larger process of customer retention.
posted on: November 8, 2005
You've probably seen and heard, ad nauseam, the commercial with the geeky looking guy holding a phone and saying "Can you hear me now?" Fortunately for him, there was someone listening on the other end. It leads to the question, "Do you listen to your customers?"
posted on: October 15, 2005
You've heard that old expression, "you never get a second chance to make a first impression." It is even more important on the internet to make that first impression as strong and positive as possible. To do that you need every weapon in your arsenal: great products, great web site, great writing. That's right, even in this era of butchered email spelling, good writing still counts.
posted on: October 8, 2005
Every web site should reach out to potential customers, clients, and contacts. To be truly successful, your customers, clients and contacts should be able to "reach back" to you. Make sure they can do it easily.
