With the fun and festivities of the summer season, it’s hard to imagine the holidays are right around the corner. Ask yourself this: As an e-commerce merchant, are you ready?

July through September is crunch time for merchants preparing for the holiday rush.

It’s vital to begin hiring holiday help early so your new team can learn the ways of your store, understand the benefit of each product, and be able to convey that message to potential customers. The all-important fourth quarter is no time for newbies or amateurs. As any HR representative knows, finding the right employee is not an overnight process. Think about all that’s involved: placing help wanted ads, reviewing applications, interviewing applicants. Then it’s on to start the training process.

There are alternatives to the headache of hunting for seasonal help. Why not consider Solid Cactus Call Center to provide top-notch, professional assistance to your shoppers? Whether you are looking for basic sales support or complete customer care, Solid Cactus has customizable solution for you.

In the past few years, Solid Cactus Call Center has grown in leaps and bounds. We are currently fully-staffed for four shifts and our team services hundreds of e-commerce merchants across the United States and abroad. We have a razor-sharp focus on capturing sales and order entry, and we also know the importance of complete customer care, such as tracking shipments, authorizing returns, and handling credit card declines. You decide how much or how little we perform and what tasks we do. Many of our clients capture calls during their traditional business hours and utilize our group for evening, after hours, and weekends. If you prefer, we are ready and able to handle the whole enchilada.

For less than the cost of a good help wanted ad, Solid Cactus Call Center can set up, prepare, and train our savvy team for your specific needs. We post open positions, review applications and hire only the best of the best. We carefully train our staff on your products and procedures, and learn from the best – YOU! All customer service reps (CSRs) are skilled in up-selling and cross-selling, so we’re capturing more sales and increasing the size of your orders. Many clients initially thought of using our call center as an affordable luxury, which it is. However, clients are soon delighted to discover the large increase in sales in the matter of a month or two. Convenience and profitability – what a great combination!

Despite doing your homework and hiring your very best prospect, there’s no guarantee your new employee will be a good fit. With Solid Cactus, that’s no longer your problem. Our team provides you with the ultimate employee. We never call off sick and we don’t complain about working late or on weekends. You never have to worry about bad driving conditions or family emergencies; our crew will man the phones, capture your sales, and delight your shoppers.

One mistake we see is that many merchants believe that e-mail and voice mail are a substitute for customer care. Nothing could be further from the truth. Step into our call center at any time, day or night, and you will hear the phones ring and our CSRs busy taking calls. Why? Consumers have the “I want it when I want it – and I want it NOW” mantra. They will not wait on a voice mail or e-mail to be returned.

We live in the information age; your customer does not have to be inconvenienced by driving and shopping around. Your competitor is simply a mouse click away. A pleasant, professional voice promptly answering your phone is priceless. Not only does it give a personality to your company, but it also shows the customer you truly care and are dedicated to complete customer satisfaction.

Just how easy is it to get started with Solid Cactus Call Center Services? It’s as simple as one, two, three:

1. Contact Solid Cactus Call Center for a free cost analysis.

2. Complete a brief questionnaire and review what tasks and duties you would like our team to perform.

3. Schedule a few brief call or two with your account manager and our team trainer. The rest is up to us.

It really is that simple. In most instances we can have you up and running in under a week. Maybe it’s time you considered giving yourself an early gift: one of a profitable and stress-free holiday season, courtesy of Solid Cactus Call Center Services.

By Cindy Cruikshank
cindy.cruikshank@ebizinsider.com