Cactus Complete Commerce & Call Center Services: Perfect Together!

Solid Cactus wants you to succeed! We provide a variety of services to drive more traffic to your store, make your store more attractive and easier to shop, and manage the orders and customer service that result. This month I’m selling the concept of service in combination with software. Specifically it’s the dynamic generated from combining our Cactus Complete Commerce and Call Center Services and how it can bring you up to that next level of Internet business. What’s in it for you? A way to make your business more scalable and more visible—all for
less money!

A Primer

Briefly, Cactus Complete Commerce (CCC) lets you manage customer service, orders, inventory and warehouse processes in real time via the Internet. The more volume you generate, the more you need this valuable software. Call Center Services (CCS) is as the name implies; we provide companies with a scalable way to manage customer service without incurring the costs of in-house reps, training, management and desk space, just to name a few.

Service in Combination with Software

Call Center Services uses the Client Relationship Management (CRM) module of Cactus Complete Commerce to deliver a higher level of customer service with the all-important higher level of visibility of service. Your store should offer better service, and people should notice that improved service. The following are some advantages of combining Cactus Complete Commerce and Call Center Services.

Create Call Scripts

Program your call script in CCC. When the phone rings at CCS, the script automatically pops up for reps to follow. In addition, you can manage multiple stores with multiple scripts through one system.

Pair the Customer with a Rep

CCC will automatically pair the customer with the same rep each time that customer calls or emails, building relationships—one real person to another.

Detailed Client Communications

CCC and CCS log all correspondence whether by phone, letter or email. When the rep answers the phone he/she will have a screen showing the summary of the relationship trail, and so will you, the store owner.

Client Recognition

Pricing is a delicate game when calling a call center. Not anymore. Customer records come up with each phone call showing what types of discounts or credits, if any, apply to this customer.

Frequently Asked Questions

Reps can build their own FAQ into CCC. If reps get questions, they can reference the FAQ for answers. In addition you improve site content by building important information into your store.

Avoid Revenue Sharing

When your customer places an order through a call center rep they place the order not with the store, but with a rep through the back-end. This means no revenue share paid to Yahoo! which in turn means more money—for you!

Service in combination with software isn’t this month’s buzz phrase; it’s serious business to you. If you operate an e-commerce site you have already made the investment on store development and search marketing, all in an effort to get customers to your site. That’s marketing. Customer and order management is where Cactus Complete Commerce and Call Center Services shine. They’ll help you manage your customers to make shopping easy, fun, personal and successful—for you! Service in combination with software lets Solid Cactus provide an added benefit to you so that one plus one—becomes three!