• Facebook Changes - What eCommerce Store Owners Need to Know
  • How to Capture Extra Holiday Sales with Comparison Shopping Engines.
  • Measuring the ROI of Social Media - How to calculate your social media success.
  • Chatting at the Twitter Table - How to engage customers on Twitter.
Featured Posts
Mar
20
2012
AUTHOR
Elizabeth Kraus

Spring Cleaning Your Social Media in 2012: Part 2 of 5

2012 Social MediaSpring Cleaning Tip #2
Social media is more than Facebook and Twitter: Leverage Content Rich Social Media Platforms

SocialMediaExaminer.com released a 2011 Social Media Marketing study that listed Facebook, Twitter, LinkedIn and blogging as the top 4 social media marketing tools for business. Not only were they the top 4 social media applications in use for business, they beat out the rest by a wide margin, so it’s likely that your social media strategy for 2012 needs to include them. The jury is still out on whether Google+ is going to develop the same type of reach as Facebook, but you can’t afford not to participate with the likelihood that it is going to affect search results and rankings.

But that is not to say that they are the only four social media tools you should be using.

  • Find out which social media tools are right for your business, and prioritize them. An infographic like Brian Solis’ conversation prism illustrates that there are hundreds of tools which qualify as social media; however, not all tools are created equal.
  • Choosing which social media networks to participate in will require that you know which ones your customers and ideal client types are using for networking and which they turn to for news, information and expert advice. These might not be the same; for instance, your customers may network socially on Facebook, professionally on Google+ and use LinkedIn or multi-author content-rich blogs like Open Forum, Hubpages or Squidoo to author industry or topic-specific learning resources.
    One of the ways PartyPail is leveraging content-rich networks is to use their Squidoo account to provide party planning resources and expert decorating tips. Also, visual and design-related social media platforms are on the rise at the moment, and PartyPail has found that leveraging these platforms gets them right in front of their perfect customer base. Not all businesses will find the same success on such design-oriented social networks, but PartyPail’s Pinterest account has started gaining followers, generating interactions with customers, and even led to sales.
  • Your customers and prospects may also be active in online communities which are industry or specialty-specific (such as a forum for professional tax or finance professionals, marketing professionals, etc.) where you could interact by asking questions or providing expert answers.
  • Work less, but achieve more. By focusing your social media efforts strategically and utilizing the platforms most likely to reach your customers and ideal client types, you can spend less time on social media but receive a higher ROI.

Elizabeth Kraus – small business marketing consultant and author of 365 Days of Marketing.

Mar
19
2012
AUTHOR
Elizabeth Kraus

Spring Cleaning Your Social Media in 2012: Part 1 of 5

Guest blogger Elizabeth Kraus, author of 365 Days of Marketing, is a small business marketing consultant who has been working with a Solid Cactus customer, PartyPail, Inc., to enhance their social media marketing strategy into 2012.

Spring is right around the corner so make sure to add these five Spring Cleaning tips to maximize your Social Media Marketing results in 2012:

I recently read an article about social media which stated (and quite accurately so, I might add) that social media is not new. Nor was it new last year, or the year before that. Like many other innovations, social media’s popularity soared well before corporate America realized its potential.

It took a while for people to adapt the concept of social media platforms for business purposes, find out which their customers and prospects actually use and to develop an approach to social media community management in order to make it effective relative to supporting corporate goals. But now, with scores of social media experts blogging and writing books on the topic and a decade of development behind it, there is no reason to be afraid of using social media for your business – especially if you understand which social media platforms are right for your business, how best to use them, and how to gauge whether they are producing a real return on your marketing investment.

PartyPail, a baby shower and birthday party decorations supplier, is one of many businesses that is using the New Year to re-evaluate their current social media efforts, and resolving to improve them throughout the year. Read on for information about PartyPail’s primary social media resolutions for 2012.

2012 Social Media Spring Cleaning Tip #1
Stop dipping your toes in to test the social media waters; it’s time to jump in.

If you’re still sitting on the edge of the pool just dipping your toes in when it comes to social media, the time has come for you to take the plunge. Social media is a bona fide marketing tool, use it like one!

  • The voice, tone, look and “feel” of your social media profiles, status updates and posts should reflect the brand of your business, no less than if it were any other corporate brochure or presentation, because that’s precisely what it ‘is.’
  • Social media platforms give you the ability to customize various visual elements and corporate profile information. Take the time to fill these out completely. Use web links where appropriate to drive traffic back to your website. And make it a part of your annual marketing inventory process to review these areas, which are often pushed to the background and may need to be updated to reflect changes in and the growth of your business.
  • Think of your social media updates as though you are holding a 24×7 press conference. What type of spokesperson would you want your business to have? What types of information are interesting enough to garner press attention? Not everything is press worthy, and even information which is may need to be ‘spun’ in such a way that is becomes of public interest.
  • Your social media should be built around your short and long term goals. Fully integrate social media marketing strategies as a seamless, branded part of your overall marketing efforts in pursuit of specific corporate branding, marketing and sales goals. Do you know what you want to get out of your social media efforts? Determine what type of payoff will make you feel like you’re getting your social media marketing investment dollars’ worth. This might be an increase in sales, but it might also be lead generation, brand awareness, customer goodwill, customer education, referrals, public engagement or other less tangible achievements.

Elizabeth Kraus – small business marketing consultant and author of 365 Days of Marketing.

Feb
8
2012
AUTHOR
Lauren Carey

Facebook Gives your Business a Voice

Now, don’t get me wrong… I love pretty much everything about my job here at Solid Cactus. Being an SEO Manager gives me the opportunity to be innovative, creative, and just have a good time. But, as is the case with anything in life, I like some things more than others. One of my favorite parts about this job is helping clients manage their Facebook business pages. In the time since it started, Facebook has evolved into something that we all pretty much rely on to keep in touch with one another. Any good business mind knows that you need to be where the people are. And the people are on Facebook.

But you knew that, right? You have a Facebook page for your eCommerce store already. That only leaves one question…

Now What?

I can’t even tell you how many businesses I’ve “hidden” on Facebook because they just get too annoying. Either they post too often (or not often enough), they don’t answer questions, or they aren’t finding ways to connect with their audience. The thing you need to remember about Facebook is that it’s first and foremost a place for friends and family to connect and catch up with one another. You have to find a way to make your business fit into that model.

As a business, you’ll likely want to promote what your business does, your products, and some special offers now and then. The people that “like” your page are there because they somehow feel connected to your offerings and want to know about them. In that sense, they’re already a little engaged with you. But what should you do to keep them engaged?

Keep the Love Alive

Your goal should be to post in a relaxed and conversational style. Don’t post in an over-casual tone, though. Something like “Our new deal is crazy awesome, LOL” is not appropriate. On the flip side of the coin, something copied word-for-word from other marketing channels isn’t appropriate, either. Facebook needs to fall somewhere in that happy medium. Here are some tips to help you use the right voice for your Facebook page:

  • Stay as timely as possible. That means monitoring your wall regularly—try to respond to people within a few business hours. Let’s face it, people are on Facebook all day long, and having to wait for your response is something that they’ll notice.
  • Be as clear as possible when you post. You don’t want people to get confused and require a large amount of follow up comments.
  • Being on Facebook is supposed to make people feel good. That’s why you need to make sure that you’re optimistic and upbeat. What happens if someone leaves a less-than-pleasing comment on your wall? Don’t ignore it—simply reply with polite assurance that you’ll address their issue. And make sure to express appreciation for positive comments.
  • Share things that are relevant to your industry. If your fans find it useful, entertaining, and interesting, they’ll really respond to it.

When you get these ground-level things right, you’ll be able to do so much with your business Facebook page. Then you can take advantage of some other great extras (like paid Facebook advertising and Facebook Stores) to really boost your brand.

Jan
26
2012
AUTHOR
Michael McGinley

Why, When & How To Geo-Target

It still amazes me when talking to people about Pay-Per-Click that few know how truly versatile PPC campaigns are. They can be modified, paused and activated literally within seconds. They reach searchers on desktop computers, mobile devices and high-tech tablets. They reach English speakers, Spanish speakers, French speakers and more. And they can appear all over the world – from right here in the United States to practically any country around the globe.

It’s all up to the advertiser to decide where they’d like to target their efforts. Google AdWords, as a rule, opts all PPC campaigns into United States and Canada targeting by default. It’s up to the advertiser or the dedicated PPC Manager, of course, to exclude Canada from these initial campaigns. (Note: A PPC best practice is to create separate campaigns for different countries and, in some cases, states or regions, but it’s not the end of the world if Canada gets lumped in with some US campaigns from time to time).

The beauty of geo-targeted campaigns is that they usually see high click-through-rates, bring in qualified traffic and can really “speak” to the consumer, if done properly.

At Solid Cactus, we have clients who see the value in geo-targeted campaigns and those who do not. It all depends on the client’s business model, target audience and shipping setup. Geo-targeting is especially ideal for smaller clients who don’t want to waste money paying for clicks throughout the entire US, and would rather allot their $500 budget to just the few states in which they receive the most orders. By using Google Analytics or simply looking at order receipts, this information is readily available and can help a client maximize his or her ROI.

In situations such as these, it’s important to use ad copy tailored to that specific state. Wording such as “Free Shipping to Texas” and “NY Shoppers: Shop & Save Now!” can make all the difference. Think about it, wouldn’t you rather buy from a store that is specifically marketing to your part of the world as opposed to others?

As mentioned before, these campaigns generally have higher CTRs because of how specific they are, which makes for higher conversion rates as well.

Just like you can target specific states, it’s similarly as easy to exclude certain states from campaigns, too. Many online retailers complain of higher shipping costs to areas such as Hawaii and Alaska, so instead of wasting advertising dollars in those areas, clients choose to not even bother with those states and simply stick with the continental US, especially in the beginning of a PPC account. The choice, again, belongs to the advertiser.

Targeting to countries – everywhere from Indonesia to Iceland – is easy, too. If it’s worthwhile, consider targeting campaigns to other countries in which you or your clients ship. On the same note, you can target more refined areas and regions within states, so if you provide services specific to metro areas such as Pittsburgh or Denver or even smaller spots such as St. Peter, Minn. or Carbondale, Pa., then geo-targeting is for you, too.

Geo-targeting is especially helpful for advertisers during off seasons. For instance, a bathing-suit shop may not want to have ads showing to “window shoppers” in the North during the cold months of the year. If that advertiser just wants to show in southern states such as Florida and the Carolinas, they can easily select a group of states to which they can target a campaign. That way, they’re assured only shoppers searching in areas where they may currently need a bathing suit will be clicking.

So, how do you do it?

Once you create a campaign within Google AdWords, go to the “Settings” tab on the top of the interface. Under the section that says “Locations” you can easily select to add or exclude hundreds of different areas. Check it out, even if geo-targeting isn’t for you right now. It may be someday as your budget fluctuates, your shipping rates change and your target audience expands.

Remember, also, to separate geo-targeted campaigns. Reason being: certain areas have different searching patterns (like any demographic does), ad copy can be tailored, keyword costs and daily budgets may need to be adjusted differently, etc. Don’t make the mistake of lumping your campaigns together. You’ll end up with a mess on your hands – no matter what continent you’re on!

Jan
24
2012
AUTHOR
Jeffrey Li

What’s not to like about free Facebook advertising credits?

Recently Facebook launched a new contest called “Boost Your Small Business on Facebook“. It is designed to help small business (like yours) grow by giving away up to $10M in Facebook advertising!

To participate, the following criteria must be met:

  1. A Facebook Page for your small business
  2. Your business must be based in the US
  3. Your page will need at least 50 likes

50 likes and you’re in, right?
Answer: Not quite. We provide Facebook services for a lot of small business owners like yourself, but only a few were selected by Facebook to be a part of this contest. “Facebook did not select every Facebook Business Page out there to be a part of the contest,” notes Alicia Magda, our resident social media genius. But one thing is certain, our clients who were selected to participate, their Facebook pages exemplifies “the quality of our Facebook posts, the ability to grow Facebook ‘likes’, and our experience in upholding social media best practices (aka no spam!).”

What’s next if you’ve been selected to participate in this contest? Well, step one is savor the $50 in free ads. Then, roll up your sleeves and get to work. If you can get another 100 more likes add to your Small Business page by April 1, 2012, there’s another $100 in free ads! AND, if you’re one of the top 10 pages that gains the most new likes before April 1, 2012, you could win $10,000 more in free ads!

So what are you waiting for? Your “like” buttons aren’t going to click themselves. Get out there and get “like’d”.

Still here? Not sure where to start? I’ll give you a hint, Facebook Management! Let the experts at Solid Cactus help you create, manage, and grow your Facebook Business Page.