Donna Werts

Start the year off right

As a business owner, was one of your resolutions to provide better customer service? What are your plans to do so? When do you plan on implementing these strategies?

In today’s economy, it is imperative that you go above and beyond for your customers. If you don’t, your competition will. They will then be enjoying your revenue. So here are some tips to help you get 2012 off to a great start!

  1. If you list your hours as 9-5, be available from 9-5. The last thing your customer wants, when they are ready to give you money, is to leave a voicemail.
  2. Where is your phone number? It should be listed on your header where your customers can find it easily. Why? Because it instills confidence in your customers.
  3. Provide as many ways as possible for your customers to contact you. Some may prefer to call you, some to chat, some to email. Give them what they want.
  4. Most importantly, provide them what you promise. If you say that you will contact them back within an hour, do that. If you say that a product will ship the next business day, make sure it ships the next business day.

It is always better to over deliver than to disappoint! Your customers and your business will thank you.

Please remember, that we always provide free customer service consultations. If you are interested in having your policies reviewed by our expert staff, please give me a call at 888-361-9814 ext. 7172.

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