Posted by Solid Cactus on Apr 24, 2009
Today, at Solid Cactus Boot Camp, Greg Kosicki, General Manager of Call Center Services, and Karen Snyder, Technical Writer. Greg and Karen gave a fun presentation regarding Building Loyalty Through Customer Service.
We all know there are all types of customers, and not all are good ones. So, how do you deal with the [...]
Posted by Scott Sanfilippo on Dec 31, 2008
On Monday, our internal Exchange e-mail server decided it was time to go where old servers go to die. Unfortunately, it was a very untimely death. After calling IBM for support, we were told the warranty expired on December 18th. Doh, no support for you! Kyle Senak, our LAN Administrator, narrowed [...]
Posted by Scott Sanfilippo on Dec 30, 2008
That’s the way I feel at around 5pm on Christmas day. “All of this work and stress for what?” Before you start saying Bah Humbug, let’s look at this a little deeper. Count up the hours you spent shopping and wrapping gifts, cooking and baking, entertaining, then look back on Christmas day [...]
Posted by Scott Sanfilippo on Dec 20, 2008
Friday, December 19th proved that Mother Nature can still pack a punch when it comes to winter storms. About 8″ of snow is piled up in the backyard here at Solid Cactus in Shavertown and about 6″ at our call center in Wilkes-Barre. Plus, another 2 to 4 inches is planned for Sunday [...]
Posted by Solid Cactus on Aug 22, 2007
Posted by Solid Cactus on Aug 8, 2007