On Monday, our internal Exchange e-mail server decided it was time to go where old servers go to die. Unfortunately, it was a very untimely death. After calling IBM for support, we were told the warranty expired on December 18th. Doh, no support for you! Kyle Senak, our LAN Administrator, narrowed [...]

Tags: Customer Service, E-Commerce, e-commerce preparation, e-commerce store marketing, Yahoo Merchant Solutions, Yahoo Small Business

That’s the way I feel at around 5pm on Christmas day. “All of this work and stress for what?” Before you start saying Bah Humbug, let’s look at this a little deeper. Count up the hours you spent shopping and wrapping gifts, cooking and baking, entertaining, then look back on Christmas day [...]

Tags: Customer Service, E-Commerce, e-commerce preparation, e-commerce store marketing, holiday, holiday marketing, holiday shoppers, Yahoo Merchant Solutions, Yahoo Small Business, yahoo store

Friday, December 19th proved that Mother Nature can still pack a punch when it comes to winter storms. About 8″ of snow is piled up in the backyard here at Solid Cactus in Shavertown and about 6″ at our call center in Wilkes-Barre. Plus, another 2 to 4 inches is planned for Sunday [...]

Tags: Customer Service, E-Commerce, e-commerce preparation, e-commerce store marketing, holiday, holiday shoppers, Yahoo Merchant Solutions, Yahoo Small Business, yahoo store

Recently, we started talking about how e-commerce owners need to start preparing for the holiday season because we know how important that time of year is to many of you. During every holiday season we get many store owners who are panicking and looking to make changes to capitalize on the holiday season. … Read More

Tags: e-commerce holiday checklist, e-commerce preparation, e-commerce store marketing, holiday marketing