That’s the way I feel at around 5pm on Christmas day. “All of this work and stress for what?” Before you start saying Bah Humbug, let’s look at this a little deeper. Count up the hours you spent shopping and wrapping gifts, cooking and baking, entertaining, then look back on Christmas day [...]

Tags: Customer Service, E-Commerce, e-commerce preparation, e-commerce store marketing, holiday, holiday marketing, holiday shoppers, Yahoo Merchant Solutions, Yahoo Small Business, yahoo store

Friday, December 19th proved that Mother Nature can still pack a punch when it comes to winter storms. About 8″ of snow is piled up in the backyard here at Solid Cactus in Shavertown and about 6″ at our call center in Wilkes-Barre. Plus, another 2 to 4 inches is planned for Sunday [...]

Tags: Customer Service, E-Commerce, e-commerce preparation, e-commerce store marketing, holiday, holiday shoppers, Yahoo Merchant Solutions, Yahoo Small Business, yahoo store

When you hit the web to do some shopping do you buy? According to a study conducted by iPerceptions Inc., 1 out of every 2 visitors who come to your site to buy something, turn around and leave without spending a dime. That is a big wake-up call for every e-commerce store owner [...]

Tags: analytics, cart abandonment, checkout optimization, E-Commerce, google analytics, holiday shoppers, iperceptions, site design, yahoo store